|
Reservations
| Q. |
How do
I make my room reservation ? |
| A. |
To make
reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that you
furnished all the required information as specified
on the Reservation Form. |
| Q. |
When I
submit my reservation form, where does my request go? |
| A. |
It will
go to our Reservation Department. |
| Q. |
How long
will it take the Hotel to respond to my reservation
request? |
| A. |
Within 24
hours and not later than 36 hours. If you do not receive
your respond with 36 hours, please e-mail back to us
at maxcarry@tm.net.my |
| Q. |
I don't
have 24 hours to wait for confirmation. What can I do? |
| A. |
You may
e-mail to us at maxcarry@tm.net.my or the e-mail
available on the website. |
| Q. |
What happen
if after 36 hours we do not receive any respond from
you? |
| A. |
As you are
aware this booking is via online and there are many
possible factor that your reservation does not reached
us may be due to server’s error or due to some other
technical problem. Please e-mail back to us at maxcarry@tm.net.my to enquire about
your reservation. |
| Q. |
How do
I know my reservation is confirmed? |
| A. |
When you
received our acknowledgement via the e-mail or fax within
24 hours and not later than 36 hours. Reservations are
deemed secured if guaranteed with credit card or a prepaid
Cash Deposit into the hotel's Bank Account. |
| Q. |
After filling
up and submission of my Reservation Form how do I know
if my reservation is confirmed? |
| A. |
Within 24
hours and not later than 36 hours, you will be contacted
by e- mail informing you on the status of your reservation. |
| Q. |
How do
you respond back to us on our confirmation ? |
| A. |
We shall
be responding back to you via e-mail. We do not call
or we do not fax to you unless requested to do so. Please
ensure that you furnish to us an accurate e-mail address/es. |
| Q. |
We seem
to unable to locate your telephone number on this website
? |
| A. |
This website
and the rates displayed on this website are specially
formulated for Internet Booking Only. Guest that calls
in at the hotel shall not be entitled to our Internet
Promotional Rates. This is the reason why we do not
furnish Telephone contact. |
| Q. |
What happens
if I encounter problem with my reservation upon checking-in? |
| A. |
It is advisable
for you to quote your confirmation number if you were
given one but if you were not, it would be advisable
for you to print out the confirmation letter and bring
along. |
| Q. |
What do
I need upon checking-in ? |
| A. |
If you are
given a confirmation number please quote it during checking-
in and if you do not it would be advisable for you to
print out the confirmation letter and bring along. |
| Q. |
How far
ahead should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
| A. |
Yes it would
as most of the time we are always fully booked. In order
not to get disappointed please make your booking as
early as possible. |
| Q. |
During
the reservation I gave my credit card details but upon
checking in I decide to pay cash. Is this possible ? |
| A. |
Yes this
is possible. We do not collect payment online. We do
not deduct from your credit until you arrive at the
hotel/resort, the credit card details is merely to guarantee
your reservation only. You may pay cash upon check in
instead. |
| Q. |
What are
the means for us to guarantee our booking ? |
| A. |
To guarantee
your booking we would request for your credit card details.
For those without credit card details we would instruct
then to make a cash deposit into the house’s bank account.
Please indicate in the Reservation Form that you wish
to pay by Cash. |
| Q. |
Which would
you prefer us to use to guarantee our reservation, by
Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas we would
prefer Credit Card due to the troublesome procedures
of having to go to the nearest compatible banks to make
the cash deposit. To make your reservation and confirmation
process easier and faster we would prefer Credit Card. |
| Q. |
If we do
not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the procedures
? |
| A. |
Yes you
can make your reservations via our Online Reservation
Form. The procedures would be as follows. You are to
fill up our Online Reservation Form and please indicate
to us that you are paying by Cash. We shall give you
further instruction on how to make your Cash Deposit
into our hotel/resort Bank Account during the confirmation
stages. |
| Q. |
Do you
collect payment during the Reservation stages ? |
| A. |
No we do
not collect payment during the reservations stages.
During reservation stage we need your credit card details
for the main reason to guarantee your reservation. |
Cancellation Policy
| |
| Q. |
How do
I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify your
Confirmation Number, Name, Hotel/Resort, Check In Date
and Check Out Date. We would prefer by e-mail as it
is faster to do so. |
| Q. |
What is
you hotel/resort's Cancellation Policy and what are
the penalty if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are contained within
this website either on the Accommodation or Room &
Rates or Promotional Packages Page. Please look for
these information within this site. |
Payments
| |
| Q. |
What credit
card types are accepted for guarantee/deposit or payment
at your hotel/resort ? |
| A. |
Any major
credit card is acceptable here. |
| Q. |
Do your
hotel/resort accept Visa Electron Card ? |
| A. |
No we do
not accept Visa Electron Card. |
| Q. |
When do
I have to include my credit card number? |
| A. |
When you
fill up our Secured Online Reservation Form to guarantee
your reservations. |
| Q. |
Is it safe
to use my credit card? |
| A. |
Yes, Our
Secured Online Reservation Forms are encrypted. |
| Q. |
Why do
you need my credit card number and expiry date? |
| A. |
To guarantee
the reservation during peak period or late arrival. |
Rooms & Rates
| |
| Q. |
Based on
the rates offered on your website, is it possible for
us to ask for special discount ? |
| A. |
Rates portray
on this website are our Internet Promotional Rates.
It is the discounted rates meant for Internet booking
only. Only bookings made via this website are entitled
to these Internet Rates. |
| Q. |
What about
special discounts? |
| A. |
No discount
will be given based on these Internet Promotional Rates.
Please look for our Promotional Packages if any. It
would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not
have rates for Airlines staffs, please make booking
through your respective airlines for rates accorded
to the respective airlines if any. Our rates are Promotional
Internet rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled to special rates ? |
| A. |
No. Our
rates are special Internet Promotional rates. Please
check with the respective department if there are any
special rates accorded to Malaysian Government staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do
not have any special rates for Government Employees
from a foreign government. |
| Q. |
What are
the check-in & checkout times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00 p.m. |
| Q. |
What is
the earliest time I can check-in into the hotel room
? We will be arriving at the hotel/resort early in the
morning? |
| A. |
Our normal
Check-In time is 2.00pm. Our earliest Check-In time
is 12.00 noon. Early check-in are subject to availability
of rooms. |
| Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have
baby cot and we provide baby cot free of charge. Please
enquire at the reception upon check-in. |
| Q. |
We will
be arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
| A. |
Yes. Our
new day starts at 6.00 am. |
| Q. |
Our flight
home is at 12.00 am, we would like to check out late
at 8.00pm, What is your rate for late check out? |
| A. |
The normal
room rates available on the website applies. |
| Q. |
We will
be arriving at the Hotel at roughly around 3.00am, so
can we
check in at that time? |
| A. |
Yes, but
you shall be charged in accordance to the rates shown
on this website. Please indicate in your reservation
form your arrival time. |
| Q. |
We are aware
that your check out time is 12.00 noon but due to our
late flight, we wish to stay on until 3.00pm. Is this
chargeable ? |
| A. |
Late check
out until 3.00 pm are usually not chargeable but is
always subject to availability of rooms. Please indicate
in your reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but we would
like
to check in at 10.00 am, is this chargeable ? |
| A. |
Early Check
in are usually not chargeable but is always subject
to availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request free-of-charge
if room are available. |
Location
| |
| Q. |
What are
the directions to the Hotels? |
| A. |
Our location
map is available on our location webpage within this site. |
Transportation
| |
| Q. |
Is there
a hotel shuttle service to/from the airport? |
| A. |
Yes we do
have our Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form that you require
the Airport transfers. We shall give you the quotation
for Airport Transfer during the confirmation of your
bookings. |
| Q. |
Which is
cheaper, your Airport Transfer or the Public Transport
? |
| A. |
The public
transport is obviously cheaper. |
Hotel Facilities
| |
| Q. |
What are
the facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort is available within
this website. If you are unable to locate, please e-mail
to us at maxcarry@tm.net.my |
| Q. |
What are
the facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort is available within
this website. If you are unable to locate, please e-mail
to us at maxcarry@tm.net.my |
| Q. |
Do we need
adaptors or transformers for our electrical devices? |
| A. |
If you are
from Asians countries, adaptors or transformer are not
needed but advisable to carry with you as some electrical
voltage may differ. In Malaysia, the electricity runs
on 240 volts with 50-cycle system. |
Malaysian Law
| |
| Q. |
Is there
a speed limit on the Malaysian roads and are seat belts
required? |
| A. |
Speed limits
vary on each road. The normal speed limit on the highway
is 110 km/hr. Speed limit signboards are available for
reference. Please do not exceed the speed limit. Seat
belts are required for the driver and the front seat
passengers. |
| Q. |
Do we need
a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry
a valid International Driving License, you may not require
a Malaysian driving license. However, please check with
the Malaysian Road and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we
be driving on the same side of the road as in U.S.A
? |
| A. |
No. In Malaysia
we drive on the left side of the road. |
| Q. |
How much
can I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted currency
limits are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia, RM notes
not exceeding RM1,000 per person. There is no limit
on the amount of foreign currency notes or traveler’s
cheques carried into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount brought
in. |
| Q. |
What is
the legal drinking age? |
| A. |
18 years
old. |
| Q. |
Are there
any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except muslims
are not allowed to drink in public in the state of Kelantan
and Terengganu. Most of the hotels/resorts in Kelantan
and Terengganu do not serve alcohol. Please check with
the front counter for more info on this matter. |
Travel Document
| |
| Q. |
Do I need
a Visa? |
| A. |
Depending
upon which country you are from. Please check with our
local representative, embassy, consulate located in
your respective country. The following webpage may be
able to provide to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
Miscellaneous
| |
| Q. |
Does anyone
in Kuala Lumpur speak English or any other language?
|
| A. |
English
is the common language used here.Our national language
is Bahasa Malaysia. Malaysians commonly speak Bahasa
Malaysia, English, Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need
to change money before or upon arrival? |
| A. |
For your
convenience, it always advisable to change to local
currencies as all transaction in Malaysia will be in
Ringgit Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where can
I exchange currency? |
| A. |
At the moneychanger
or banks. |
| Q. |
Are clothing
and shoe sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all
museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women
have to wear hair coverings in Malaysia? |
| A. |
No. Only
in places of worships. |
| Q. |
What is
the standard tipping practice in Malaysia? |
| A. |
There is
no tipping practice in Malaysia. Tipping is at your
own discretion. |
| Q. |
What's the
weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures
throughout the year. If you are coming to the East Coast
of Malaysia, especially to Kelantan and Terengganu,
most of the hotel and resort along the east coast here
are closed from November to January due to the monsoon
season. Please check with us on this information. |
| Q. |
Where can
I get information about traveling around Malaysia ? |
| A. |
Please refer
to the following website for more details on traveling
around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find details on Museums in Malaysia ? |
| A. |
Please refer
to the following website for information on Museums
& Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q. |
Where can
I find literatures on some of the outstanding buildings
and infrastructures in Malaysia ? |
| A. |
Please refer
to the following website for outstanding buildings and
infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can
I find details on Fine Dinning, Bistros, Cafes , Delis,
Restaurant, and Hawkers Centres in Malaysia ? |
| A. |
Please refer
to the following website for Fine Dinning, Bistros,
Cafes, Delis, Restaurant, and Hawkers Centres in Malaysia
?
Website : http://www.malaysiahotels.cc/foodofmalaysia.html |
| Q. |
Where can
I find details on getting to Malaysia, getting around
Malaysia and getting around Kuala Lumpur ? |
| A. |
Please refer
to the following website for details on getting to Malaysia,
getting around Malaysia and getting around Kuala Lumpur
?
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
We wish
to know more about public transport to your hotel, where
do we find the said information ? |
| A. |
Please refer
to the following website for details on public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find the location map of all the major island resorts
in Malaysia? |
| A. |
Please refer
to the following website for details on location map
of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can
I find the list of Calendar of events in Malaysia ? |
| A. |
Please refer
to the following website for the complete list of Malaysia’s
Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can
I find details of shopping complexes in Kuala Lumpur
and in Malaysia ? |
| A. |
Please refer
to the following website for details of shopping complexes
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
|
| |
| Q. |
Where can
I find details of shopping complexes on Langkawi Island
? |
| A. |
Please refer
to the following website for list of shopping complexes
on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can
I find details of Embassies and High Commissions of
Foreign Countries in Malaysia ? |
| A. |
Please refer
to the following website for the addresses and telephone
numbers of all the Embassies and High Commissions based
here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html |
| Q. |
Where can
we obtain Useful telephone numbers in Malaysia such
as Emergencies, Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while in Malaysia. |
| A. |
Please refer
to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can
we find the list of good hotels and resorts in Malaysia
? |
| A. |
Please refer
to the following website for the list of good hotels
and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can
we get intouch with you ? |
| A. |
To get in
touch with us you may e-mail us at maxcarry@tm.net.my.
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